Vanguard · 2022 — Present
Product Operating Model — Built for Daily Use
Designed Product Operating Models that organizations actually use every day — not slideware that lives in a binder.
Operating ModelEnterprise AgilityStrategy
The challenge
Operating models often die on contact with reality. Teams nod, then go back to what they know. The goal here was the opposite: a model so usable, so honest, that teams reach for it.
Approach
- Built from observed practice — not borrowed templates.
- Designed simple enough that teams don't need constant hand-holding.
- Connected discovery, delivery, and portfolio into one coherent loop.
- Paired with coaching so adoption sticks.
Outcome
Teams describe their work using the model's language. Leaders use it to make portfolio decisions. The model evolves with the organization instead of fossilizing.